Same-day collection! Apply online in 5 minutes, upload your docs and pick up your 2024/2025 plate Many drivers complete their first ride the same day.
Frequently Asked Questions
Find answers to common questions about our car rental services
Got Questions About PCO Car Hire?
We've Got Quick Answers! Here are the questions London drivers ask us every day short, clear and straight to the point. Still unsure? WhatsApp us – we reply in minutes, any time!
General Questions
How fast can I get on the road?
Do you run credit checks?
Only a soft check – it never affects your credit score. We focus on your Private Hire licence and driving history. Over 95% of drivers get approved instantly, even newcomers.
What deposit is required?
Just £500–£800, fully refundable when you finish or own the car. No massive bank-style deposits.
What documents do I need?
Valid UK/EU driving licence, Current Private Hire (PHV) badge, Proof of address & National Insurance number That's all – we guide new drivers through TfL approval if needed.
What happens if I return the car late?
Late returns may incur additional charges. We provide a grace period of 29 minutes, after which hourly charges apply. If you need to extend your rental, please contact us as soon as possible to avoid penalties and ensure vehicle availability.
Can I use the car on all platforms?
100% yes – fully licensed for Uber, Bolt, Ola, FreeNow and Addison Lee.
What fuel policy do you have?
Our standard fuel policy is "Full to Full" - you receive the car with a full tank and should return it with a full tank. If you return the car with less fuel, We'll charge for the missing fuel plus a refueling service fee. Pre-paid fuel options are also available.
Do you offer roadside assistance?
Yes, We provide 24/7 roadside assistance for all our rental vehicles. Our support team is available around the clock to help with breakdowns, flat tires, lockouts or any other roadside emergencies. Contact information is provided in your rental agreement.
PCO Car Hire Questions
What other perks do members get?
£75/week Uber Clean Air bonus on all EVs Dedicated account manager + 24/7 driver app Referral bonus: £250 for every friend you bring Payment holidays & free swaps Weekly interior valet included
What if I want to finish early?
No penalty after 12 months – just 4 weeks' notice. Or buy the car early at a big discount.
What are the rental terms for PCO vehicles?
PCO car rentals are typically available on weekly or monthly terms. We offer flexible rental periods to suit your needs. Minimum rental periods may apply and longer-term rentals often come with discounted rates.
Rent to Buy Questions
What happens at the end of Rent-to-Buy?
The car is transferred to your name – yours to keep or sell. Thousands of drivers already own their cars this way.
Still have questions?
WhatsApp us now (average reply: 3 minutes) or call +44 791 561 1937 – we're here 7 days a week, even late nights!
What happens if I don't want to buy the car?
If you choose not to purchase the vehicle, you simply return it at the end of your rental period. There are no penalties for not exercising the purchase option. You've only paid for the rental period.
Still have questions? Our customer care team is here to help you anytime.
Call Us Now
+44 791 561 1937
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Ending or Returning the Car
What if I want to finish early?
No penalty after 12 months – just 4 weeks notice Or buy the car early at a big discount.